Terms & Conditions
(1) PRODUCT SALES & DELIVERY: Most orders are shipped within 1 week of receipt. However, depending of demand for the product, some items may require up to six weeks for shipping. You should allow additional times for the shipping of products from our warehouse to you.
IMPORTANT NOTE: Customers mailing in a check or a money order must have paid separate shipping and handling for the second item in a “buy one get one free” offer. If no additional shipping is included in your check, only your original product will be shipped.
(2) CANCELED ORDERS: Orders can be canceled by calling (201) 750 5050 only prior to payment processing. Orders that are being packaged for shipping, cannot be canceled. You must include order confirmation number.
(3) BACK-ORDERS: If your order cannot be shipped within the stated delivery date, we will notify you of the expected ship date.
(4) 30 DAY GUARANTEE ON RETURNS & EXCHANGES: We will gladly accept any return within 30 days, provided the item is in new or like-new condition (see exceptions below). We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.
Exceptions to our return policy:
* All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
* Shipping and handling costs are non-refundable
* If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.
Returning Information
Follow return information which is shipped with each package. Send all returns to the address indicated on your shipping information. Ship returns to EuroOptix via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).
Along with your return, be sure to include the following:
A. Your order number and/or your complete name, address, and email address
B. A detailed explanation regarding your reason for returning the item(s)
C. Information about whether you would like a refund or a replacement
- No other paperwork, invoice, or preauthorization is needed for your return.